Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
7.7
Location
8.2
Service
7.5
Dining
6.3
Guest reviews
7.4/10
based on 6 reviews
7.9
7.9/10 based on 2403 reviews
Robert
United States,
April
2024
7.2/10
I had a mixed experience at the hotel. The rooms, despite needing an upgrade and feeling cold even at maximum thermostat settings, had comfortable beds. The service was pleasant and helpful overall, but there were instances of forgetfulness and being overworked. The location was great, within walking distance to various attractions and with easy access to public transportation. The dining experience, though quite expensive, wasn't impressive due to limited selection and some unpolite service. The facilities were average.
Rooms
7.0
The rooms were in need of an upgrade and felt cold, but the beds were comfortable.
Service
7.0
The service was pleasant and helpful, although there were occasional forgetfulness and being overworked.
Location
9.0
The location was truly great, with easy access to attractions, public transportation, and welcoming reception areas.
Dining
6.0
The dining experience was quite expensive with limited selection and some unpolite service.
Facilities
7.0
The facilities were average.
Walter
United Kingdom,
March
2024
6.8/10
My stay at the hotel was a mix of positives and negatives. The rooms, while not exactly as described, were decent albeit a bit average. The service, particularly in the restaurant, was welcoming and friendly. The location was a bit further from the center than expected, but it offers accessibility to public transport. The dining experience didn't quite meet the expectations, but the facilities were satisfactory.
Rooms
6.0
The rooms were average at best and not as described, but still decent.
Service
9.0
The service was great, particularly in the restaurant where the staff was very friendly.
Location
7.0
The hotel's location was a bit further from the center than anticipated, but easily accessible by tram and bus.
Dining
5.0
The dining experience was not on par with a five-star hotel, lacking in choice and quality, but offered some healthy dishes.
Facilities
The facilities were satisfactory overall.
Alison
United States,
January
2024
8.2/10
The hotel had modern and spacious rooms with comfy beds and very nice bathrooms featuring great Loccitane products, but my room was not ready until 3 pm, which was not acceptable to me. The service was exceptionally friendly and welcoming, although at times seemed overworked. The location was superb, close to restaurants, parks, and tram lines, providing easy access to the city center. The dining experience was great and well-catered but quite expensive, so I opted to have breakfast out. Overall, the hotel provided a comfortable stay with some room for improvement in service efficiency and room readiness.
Rooms
8.0
The rooms were modern and spacious, equipped with comfortable beds and luxurious bathrooms with great Loccitane products.
Service
7.0
The service was exceptionally friendly and welcoming, although at times the staff seemed overworked, affecting efficiency.
Location
9.0
The hotel's location was superb, very close to restaurants, parks, and tram lines, offering convenience and easy access to the city center.
Dining
8.0
The dining experience was great and well-catered, but the prices were on the higher side, leading me to have breakfast outside the hotel.
Facilities
9.0
The hotel offered a range of facilities including room service, car hire, dry cleaning, housekeeping, and laundry services.
Dennis
United Kingdom,
September
2023
7.6/10
My stay at the hotel was fantastic! The rooms were spacious, clean, and quiet with a lovely bed that had a really good mattress. The complimentary champagne and mini bar were a nice touch, making the room feel even more welcoming. However, the dining options were limited and not very impressive. The service was friendly and accommodating, making me feel right at home. The location was calm and accessible by public transport, which was convenient. Overall, a great hotel with some minor drawbacks.
Rooms
9.0
The room was spacious, clean, and quiet with all the amenities I needed. The bed was exceptionally comfortable with a high-quality mattress.
Service
8.0
The staff was friendly and went out of their way to ensure I had a pleasant stay. They were helpful and made me feel welcome.
Location
8.0
The hotel is situated in a calm area and is easily accessible by tram and bus, making it convenient for exploring the city. It's a bit of a distance from the old town but close to the museum quarter, which I found ideal.
Dining
6.0
The dining experience was average, with limited options and a bit overpriced for what was offered.
Facilities
7.0
The hotel offered a variety of facilities including room service, car hire, and tours/ticket assistance. However, there were some areas for improvement in the dining amenities.
Margaret
United Kingdom,
August
2023
7.8/10
The hotel is situated in a gorgeous residential area, a bit out of the main city areas, in a leafy and affluent-looking suburb. The rooms were a good size and very comfortable, but the noise made when opening or closing the door was quite disruptive. The service was a bit hit or miss, with some staff members being extremely friendly while others appeared unhelpful and distant. The dining experience was good overall but needs some improvement in variety. The location suited us well, offering easy access to local amenities and attractions.
Rooms
8.0
The rooms were a good size and very comfortable, though the noise from opening or closing the door was disruptive.
Service
7.0
The service was a bit inconsistent, with some staff members being extremely friendly while others seemed unhelpful.
Location
9.0
The hotel is in a beautiful residential area, a bit out of the main city areas, in a leafy and affluent-looking suburb.
Dining
7.0
The dining experience was good overall but could use more variety.
Facilities
Caroline
United States,
May
2023
7.0/10
The hotel is located in a nice and quiet area, with big rooms that are modern and clean. The service was friendly and accommodating, though there were minor hiccups. The dining options were basic and a bit overpriced, but the overall value for the money was decent.
Rooms
8.0
The rooms were just the right size, fairly modern, and clean.
Service
7.0
The service was friendly, though there were some small issues.
Location
7.0
The location is in a beautiful residential area, but slightly far from the town center.
Dining
6.0
The dining was a bit overpriced for basic options, but the coffee was good.
Facilities
7.0
The hotel offers room service and tour/ticket assistance.